PRIVACY POLICY

Last Updated: February 3, 2026

STRX Technologies, LLC ("STRX", "We", "Us", "Our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, or purchase our products.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Contact Information

STRX Technologies, LLC

ATTN: LEGAL

1747 Evans Road, Suite 101, Melbourne, FL, 32904

Contact Email: legal@strxtech.com

2. Information We Collect

We collect different types of information to provide and improve our Service to you.

A. Personal Information

While using our Service, we may ask you to provide certain personally identifiable information ("Personal Data") that can be used to contact or identify you, including but not limited to:

• Identity Data: First name, last name.

• Contact Data: Email address, phone number.

• Physical Data: Shipping address, billing address. (Used for shipping, verification, and invoicing).

• Payment Data: We utilize Stripe and Square for payment processing. STRX Technologies does not collect or store your full credit card number or CVC. That information is provided directly to our third-party payment processors.

B. Service & Repair Data

For customers utilizing our computer repair or IT services:

• Device Access: We may require Device Passwords or PINs to access your device for diagnostics and repair.

• Recommendation: We strongly urge all users to remove passwords, PINs, and sensitive data prior to dropping off a device. If you provide credentials to us, you consent to our technicians using them strictly for the purpose of the repair. STRX is not responsible for data privacy on devices that are not wiped or unlocked prior to service.

C. Usage & Technical Data

We automatically collect information on how the Service is accessed and used ("Usage Data"). This may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Time spent on pages and unique device identifiers.

• Session recordings and heatmaps (via Microsoft Clarity).

3. How We Use Your Information

STRX Technologies uses the collected data for various purposes:

• Service Delivery: To provide hardware, repair services, and customer support.

• Fulfillment: To ship products via carriers (UPS, FedEx, Old Dominion) and verify addresses with distributors.

• Billing: To process payments and invoices.

• Communication: To contact you regarding your order, service status, or subscription.

• Marketing (With Consent): To send newsletters or promotional offers via email (Brevo/Gmail) if you have opted in or enrolled.

• Analytics: To monitor the usage of our Service and detect technical issues.

4. Disclosure of Data (Third Parties)

We do not sell your personal data to data brokers. However, we do share data with trusted third parties to operate our business:

A. Service Providers

• Payment Processors: Stripe, Square.

• Shipping & Freight: UPS, FedEx, Old Dominion, and various wholesale distributors (for direct shipping).

• Email Marketing: Brevo, Gmail (Google Workspace).

• Hosting & Infrastructure:

  • Hostinger: Our primary web hosting provider.

  • Google Workspace: Secure cloud storage and email services (Data stored at rest in the USA).

• Communication Tools:

  • Tawk.to: Live chat software.

  • Zoho Forms: Secure forms for intake and data collection.

B. Analytics & Performance

We use third-party Service Providers to monitor and analyze the use of our Service:

• Google Analytics: Tracks website traffic and user behavior.

• Cloudflare: Provides security, traffic optimization, and analytics.

• Microsoft Clarity: Captures how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products.

C. Advertising & Retargeting (Pixels)

We use tracking technologies to advertise on third-party websites to you after you visited our Service. These partners use cookies and pixels to optimize ads based on your past visits:

• Meta Pixel (Facebook/Instagram)

• Snapchat Pixel

• TikTok Pixel

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

• Legal Obligations: We will retain and use your Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws).

• Repair Data: Passwords and PINs collected for repairs are purged from our internal tickets after the service is marked complete.

6. Children's Privacy

Our Services are not intended for use by children under the age of 15.

• Age 15–18: Users between the ages of 15 and 18 may only use our Services or order products with the involvement and permission of a parent or legal guardian.

• Under 13: We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child under 13 has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

7. Your Data Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct any information you believe is inaccurate.

• Deletion: Request that we erase your personal data ("Right to be Forgotten"), subject to legal tax/audit retention requirements.

• Opt-Out: Unsubscribe from our email list at any time by clicking the "Unsubscribe" link in any email.

8. Notice to California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

A. Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email, IP address, postal address.

• Commercial Information: Records of products/services purchased.

• Internet Activity: Interaction with our website (via Cookies, Pixels, Microsoft Clarity).

B. "Sale" or "Sharing" of Personal Information

STRX Technologies does not sell personal information for money. However, under California law, the use of advertising pixels (Meta, TikTok, Snapchat) may constitute "sharing" of personal information for cross-context behavioral advertising.

• Right to Opt-Out: You have the right to opt-out of the sharing of your personal information for automated advertising purposes. You may do so by contacting us at hello@strxtech.com or adjusting your browser's "Global Privacy Control" settings.

C. Your California Rights

• Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell.

• Right to Delete: You may request the deletion of your personal information, subject to certain exceptions (e.g., transaction records).

• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please email us at: hello@strxtech.com.

9. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use commercially acceptable means (SSL encryption, secure servers) to protect your Personal Data, but we cannot guarantee its absolute security.

10. Government & Defense Data (ITAR / CUI) Disclaimer

STRX Technologies provides services to Department of Defense (DoD) contractors and handles sensitive data. However, our public-facing website, live chat (Tawk.to), and standard web forms (Zoho) are NOT authorized channels for the transmission of:

• Controlled Unclassified Information (CUI)

• ITAR-Restricted Technical Data

• Classified Information

Do NOT submit sensitive defense-related data via this website. Clients requiring the transfer of CUI or ITAR-restricted data must utilize the specific Secure File Transfer channels established in your Service Agreement or contact your STRX account manager for a secure link. Data submitted via public forms is processed by third-party vendors (Tawk.to, Zoho) which may not meet FedRAMP High or ITAR access restrictions. STRX Technologies accepts no liability for data spills caused by the unauthorized submission of CUI/ITAR data through public website channels.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.